The Nigerian Communications Commission has directed mobile network operators to compensate subscribers in locations where network quality falls below prescribed standards, in a move aimed at shifting more of the burden of service failure away from consumers.
According to the directive, affected subscribers will receive airtime credits calculated from their spending patterns and their presence in local government areas where service delivery falls short. The commission said subscribers should not bear the full cost of poor service when operators fail to meet required standards.
The NCC also ordered tower companies to channel fines imposed on them into measurable infrastructure improvements, part of a broader push to strengthen network resilience, expand capacity and improve service quality across the country.
The regulator framed the decision as part of its consumer-focused approach, noting that poor telecom service affects productivity, business activity and confidence in the communications system.
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